Your apparel is sent directly from Printful (this is the company we use to print our awesome designs). Exchanges will only be made for products that are received defective or damaged. Printful will only exchange items if they are defective or damaged. La Clé Apparel is printed on American Apparel shirts so all of our apparel is unisex. With this being said, women may want to order one size down due to the unisex sizing. Please see the size charts before purchasing!