FAQ, Shipping, Returns & Refunds
There is no dilly-dallying over here.
All orders ship within 24-48 hours.
All orders are shipped via USPS.
Orders consisting of a single (1) Refocus Band will ship regular post mail in a flat envelope and take 5-7 business days to arrive.
All other orders are shipped USPS First Class Mail and usually take 2-3 days to arrive if not sooner depending on where you live. A tracking number is also provided to allow you to keep an eye out for your awesome order :)
Do you ship internationally?
But of course! ( said in our best French accent ) Flat rate shipping is available to Canada for $9.50 and the rest of the world for $13.50
What if I something I ordered wasn’t delivered?
First off, stay calm. Deep, concentrated breaths and drink plenty of fluids. We’d love to help! Shoot us an email email@example.com - and we will look into things right away and find the fastest solution.
Key + Bracelet Refund/Exchange Policy
Shoot us an email: firstname.lastname@example.org and let's chat about your recent purchase. We will make sure you are 100% satisfied every time cause that's what friends do.
Apparel Refund/Exchange Policy
Refunds & Exchanges can only be made for products that are received defective or damaged. If you ordered the wrong size just reach out to email@example.com and we can help you get squared away. Please make sure items have not been worn before requesting for a refund or exchange.
All returns must be verified prior to you making the return shipment as we offer different return solutions depending on the nature of the return. Our goal is to always make sure you are happy.